KyoskGo support for customers and local vendors
Find answers below or reach out — we're here to help you get the most out of the platform.
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Frequently asked questions
How do I cancel my subscription?+
Go to Account Settings → Subscription and click "Cancel Subscription". Your access continues until the end of your current billing period. You can reactivate at any time before the period ends.
How do I export or delete my data?+
Go to Account Settings → Privacy. From there you can download a full export of your data as a JSON file or permanently delete your account. Deletion is irreversible.
I forgot my password — how do I reset it?+
On the login page, click "Forgot password?" and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.
How do I add items to my business listing?+
From the Vendor Dashboard, click on your business, then select "Items". Use the "Add Item" button to create products or services. You can set prices, availability, and booking slots.
How do I make my business visible on the map?+
After creating your business, it starts as a draft. From the Vendor Dashboard, click "Publish" next to your business name. It will appear on the public map within a few seconds.
What payment methods are supported?+
Platform subscription payments support credit and debit cards via Stripe (Visa, Mastercard, Amex). Depending on your region, Razorpay may also be available. Customer-to-vendor payments are handled directly between parties.
How do I contact a vendor about my order?+
Order and booking details are available in your Customer Dashboard. The vendor's business page includes contact information. For urgent issues, use the contact details shown on your order confirmation.
Can I upgrade or downgrade my plan?+
Yes. Go to Account Settings → Subscription and choose a different plan. Upgrades take effect immediately (prorated billing). Downgrades take effect at the end of your current billing period.
Still need help?
Our team typically responds within 24 hours on business days. For urgent billing or account issues, mention it in your subject line.
Send us an emailFor data-related requests, see our Privacy Policy and Data Processing Addendum.