Service Availability
Last updated: June 17, 2026
1. Scope
This page describes Kyoskgo's current support handling and operational expectations. Unless a separate written agreement says otherwise, this page is informational and should not be read as a guaranteed uptime commitment.
2. Availability
The platform is operated on a best-effort basis and depends on configured third-party services such as hosting, storage, messaging, and analytics. Some outages or degraded periods may occur because of provider incidents, maintenance, abuse prevention, or network issues.
If Kyoskgo later sells a contractual SLA, this page should be updated with the exact uptime target, exclusions, credits, and claims process before it is used as customer-facing legal copy.
3. Support Handling
Support requests can be filed through the Support pageor by emailing [email protected]. Response timing depends on issue severity, queue volume, and the availability of the support team.
4. Incidents and Escalation
For service-impacting issues, include the affected business, the time the issue started, screenshots if available, and any recent changes made before the issue occurred. That information helps support reproduce and investigate the problem faster.
5. Credits and Remedies
No service credits are promised on this page. If credits, refunds, or other remedies are included in a separate commercial agreement, that written agreement controls. Otherwise, this page is informational only and not a binding SLA.
6. Changes
Kyoskgo may update this page as the support model changes. For material changes, we will make a reasonable effort to surface the update in the product or through support channels.